Barclays were looking to deliver ‘Best In Class’ UCD experiences for a new multi-facetted merchant payment gateway and a mobile wealth management application for investments, deposits, savings and international payments & transfers.
Empathetic research/information gathering, key user interviews, competitor analysis, defining user personas, user journey mapping, Lo-fid sketches & wire frames, lo/Hi Fidelity designs and prototypes as well as exploring new & evolving technologies through to workshop facilitation helped define and deliver clear objectives for both epic work streams.
Working in an agile environment, collaborating with the UX/UI design team members, Senior PO’s, PM’s, Business Analysts,
Stake Holders, UX/UI researchers, Copywriters, frontend and backend programmers were intrinsic in delivering highly considered
and unique user centred design solutions for both applications.
Goals and Objectives
The Project
A multi-faceted payment gateway that gives specific users ultimate flexibility in money management at the highest level, and a mobile application that allowed users holding significant wealth the ability to take more control of their finances, providing ultimate flexibility in managing their investments and savings without having to rely on banking involvement.
Objectives
Both application processes required radical thinking to provide flexibility for easier money management, as well as providing detailed information that would allow users to make key financial decisions in a highly secure environment.
Requirements
The merchant gateway was very much a cloud based desktop platform with the wealth management application being compatible with Android and Apple products
Primary Audience
The merchant gateway was geared to large organisations with multiple users, offering flexibility and significant accessibility and security with large volume & high value transactions. The wealth management app helps provide high net worth individuals the freedom, security and flexibility to personally manage their own investments in their own time with absolute confidence.
UCD – project processes
Exploring & delivering targeted, content specific materials to facilitate
New User Experiences (NUE) for iPortal customers.
In-depth research helped deliver true empathetic rational for crucial UX feedback. Sagacious analysis and rational were crucial in determining what steps of the process required additional materials to deliver true user needs and motivations.